Return Policy & Product Warranties
Incorrect Merchandise
If you received a different product than what you ordered, you must notify us within 14 days of delivery. We may ask you for a description or photo of the item you received. Once we have confirmed the error, we will email you a prepaid return label. The item must be returned unopened in its original packaging. We will then ship you the correct item at no cost to you.
If you ordered the wrong product and wish to return it for a refund, please read Returns of Unopened Items below.
Returns of Unopened Items
All sales are final 20 days after delivery. Within 20 days, you may request to return an unopened item for a refund. The item must be in its original condition: compatible cartridges in their sealed bag, and original (OEM) products in an unopened box with the manufacturer's seal intact. You pay the cost of shipping the item back to us. We do not accept returns of items custom-ordered for you.
We will refund the price you paid for the returned items, less a 20% restocking fee (minimum $5). The original shipping charges are not refunded. Refunds are usually processed within 10-14 business days of receiving your return and are credited back to the original payment method used.
To start a return, please fill out our online Contact Us form to request an RA (Return Authorization) number, and include your order number and the item you wish to return.
Defective Original (OEM) Products
We do not accept returns of defective original (OEM) products or replace them. As a reseller of more than 7,000 products from many different brands, we do not have the expertise to troubleshoot every product. Please contact the original manufacturer for support. OEM products are covered by their manufacturer's warranty. We do not provide a warranty on OEM products.
Defective Compatible Products
Our compatible cartridges come from manufacturers certified to international quality standards such as ISO 9001, and using them will not void your printer's warranty. We stand behind every cartridge: if a compatible toner or drum cartridge proves defective in workmanship or material within 1 year of delivery (180 days for ink cartridges), we will repair or replace it, or issue full or partial store credit based on how much of the cartridge has been used. We decide how to resolve each claim on a case-by-case basis.
Poor print quality caused by low or empty toner is not a defect.
To make a defect claim, please fill out our online Contact Us form with your name and order number. We may ask for the cartridge's serial number and proof of the defect, such as a sample printout or photo, before we can process the return. If the return is approved, you will receive an email with an RA number and instructions on how to return the item.
