Is it safe to order on TonerPirate.com?

Yes. Our website uses SSL encryption, which protects the information you send us, including your card details, from being intercepted over the Internet. See our Privacy Statement for how we use your information.

Do I have to pay sales tax?

We collect sales tax on orders shipped to states where we are required to collect it. Any tax due is shown at checkout before you pay.

We can accept tax exemption requests only from customers in Texas. If your purchase is tax-exempt, please contact us through our Contact Us form before you order. We will send you instructions for submitting your Texas exemption or resale certificate.

For orders shipped to other states, we are unable to accommodate tax exemption requests except on very rare occasions. Please contact us before placing the order.

What is your privacy policy?

We respect your privacy and take it seriously. We do not sell or rent your information, and we share it only to process and deliver your order. Please read our full Privacy Statement.

What is your return policy?

In short:

• Unopened items can be returned for a refund within 20 days of delivery, less a 20% restocking fee (minimum $5).
• If we sent you the wrong item, notify us within 14 days of delivery.
• Compatible cartridges have a 1-year warranty (180 days for ink cartridges). Original (OEM) products are covered by their manufacturer's warranty.

Please read our full Return Policy & Product Warranties. To start a return, fill out our Contact Us form to request an RA (Return Authorization) number.

Do you guarantee the quality of your compatible cartridges?

Yes. Our compatible cartridges come from manufacturers certified to international quality standards such as ISO 9001, and using them will not void your printer's warranty. If one proves defective in workmanship or material within 1 year of delivery (180 days for ink cartridges), we will repair or replace it, or issue store credit based on usage, as described in our return policy. The warranty does not cover damage caused by accident, misuse, abuse or neglect.

When will you ship my order if I place it today?

Each product page shows its same-day shipping cutoff, either 3PM or 4PM Central Time, depending on where the item ships from. If we receive your order before the cutoff, we ship it on the same day. If your order has items with different cutoffs, the earlier one applies.

Please note that same-day shipping is our goal, not a guarantee. Although we ship almost all orders on time, processing can be delayed if we need to confirm your payment or shipping address, or, on rare occasions, if an item is out of stock.

If you are a new customer, you can help us process your order faster by:

• entering your billing address exactly as it appears on your credit card statement
• shipping to the same address as your billing address
• including your business name
• using a company email address for your account rather than a free one such as Gmail or Yahoo

How do you ship the products?

We ship with major carriers, including UPS, FedEx, USPS and OnTrac. Shipping options include ground (1-4 business days within the US), economy ground, 2nd day and overnight. The methods and prices available for your address are shown at checkout.

The carrier is determined by the product and the location it ships from, so except on rare occasions we cannot accommodate a request for a particular carrier. If you need your order shipped by a specific carrier, please call us at 713-669-9039 before you order to find out whether that is possible.

UPS and FedEx do not deliver to post office boxes.

How much does shipping cost?

Shipping cost depends on the weight of your order and where it is going. Enter your ZIP code in the shipping estimator on the View Cart page.

Do you ship outside the United States?

We ship to Canada, but for other countries, please contact us for a shipping quote and transit time, and include the product model and quantity you want to order.

What payment methods do you accept?

We accept credit and debit cards (American Express, Visa, MasterCard and Discover) through our secure checkout. Approved business accounts may also pay by purchase order.

To order by phone or to ask about purchase order terms, please fill out our Contact Us form and we will call you within 24 hours.

Do you keep my credit card information on file?

No. Your card number is never stored on our website. If you select to save your card for future purchases at checkout, your card info is kept by our payment processor, not by us. We keep only a reference code that lets you pay with that card on our store again; it cannot be used anywhere else. Your saved cards are shown at checkout, where you can delete them at any time.

We keep your name, address, phone number and account login in your profile so you do not have to enter them again on your next visit.

What does my order status mean?

• Processed: We have received your order and are preparing it for shipment. Most orders ship the same business day.
• Complete: Your order has shipped and the tracking number has been entered. It can take up to 24 hours after shipment for the tracking number to show updates on the carrier's website.
• Declined: Your payment was declined. Please contact your bank, or place the order again with another card.
• Cancelled: Your order was cancelled. This can happen for several reasons, for example if payment was incomplete or could not be verified, or if a product is unavailable to ship. We normally call or email you with the reason for the cancellation.

If a product turns out to be unavailable after you order, we will contact you by email or phone.

How can I get the tracking number for my order?

We post the tracking number within 24 hours after your order ships. To see it, sign in to your account and open Order History. We also email you when your order ships.

How will the charge appear on my card statement?

You will see the charge under the name TonerPirate or our company name, ZINYAW LLC.

Can I cancel my order?

Please call us as soon as possible at 713-669-9039. Orders go to our distribution warehouse quickly, often within 15 minutes, and once the warehouse has processed an order it cannot be cancelled. We cannot cancel orders by email, because email may not be read in time.

If your order is backordered because an item is unavailable, you may cancel it at any time before it is processed for shipping.