Your submittal of any order on TonerPirate.com indicates acceptance of following terms and conditions.
- Age requirementCustomer must be 18 years of age or older to purchase.
- Warranty holderWarranties are valid for the original purchaser only and only while such customer owns such product.
- Sales taxEach customer is solely responsible for all applicable sales taxes, customs brokerage fees and other taxes. TonerPirate.com will collect sales tax on orders shipped to states where we are required to collect it.
- Product informationTonerPirate.com provides manufacturer specifications for most products. If you need information that is not listed on the product page, it is your responsibility to ask us before ordering.
- ReturnsProducts may only be returned in accordance with our return policy. All sales are final 20 days after delivery, and shipping and handling fees are not refundable. Every return must follow the procedures listed in our return policy.
- Refused packagesTonerPirate.com does not refund shipping fees on refused packages. A 20% restocking fee (minimum $5) will be charged on refused packages to cover return shipping and repackaging. The remaining amount will be credited back to the original payment method.
- Return conditionsTonerPirate.com will not accept or process any return in case of missing parts, physical damage to product and packaging. Returns are offered for the original purchaser only and only while such customer owns such product. Except where we provide a prepaid return label, customer is responsible for cost of shipping, handling and insurance on all returns. Products must be returned within 10 days after Return Authorization is issued.
- Repair or replacementIf we approve the return of a product for repair or replacement, the customer is responsible for the cost of shipping it back to us, and TonerPirate.com will pay to ship the repaired or replacement item back to the customer. Customer is responsible for any damage or loss on all return shipments.
- Advance replacementOn rare occasions, TonerPirate.com may send a replacement before the defective or incorrect item is returned. In that case, we may place an authorization on your credit card for the value of the replacement, which we will void once the item is returned to us. If the item is not returned within 10 days after the RA is issued, your card will be charged for the replacement.
- Product imagesTonerPirate.com strives to provide accurate product information, pricing and images. Product images may be representative, and the packaging or appearance of the item you receive may differ from the image shown. These differences do not affect the product's compatibility or performance.
- Pricing and availabilityPricing and item availability are subject to change without notice. TonerPirate.com reserves the right to limit the quantity of any item sold per customer or per order.
- Missing, incomplete or damaged deliveriesAny missing item, incomplete delivery or shipping damage must be reported to us within 14 days of delivery. Please keep the packing list, shipping box and packaging so we can verify the shipment.
- Order cancellationTo cancel an order, please call us as soon as possible. We cannot honor cancellation requests sent by email, because they may not be read in time. Once an order has been processed by our distribution warehouse, which can happen as soon as 15 minutes after it is placed, it cannot be cancelled. A cancelled order cannot be reinstated, and pricing may change if you reorder.
- Pricing errorsTonerPirate.com reserves the right to cancel any order due to an error in pricing, stock or product information, even after the order has been confirmed and your card charged. If your card has been charged, we will promptly refund the full amount to the original payment method.
- Limitation of liabilityTonerPirate.com shall not be liable for any loss or damage caused by (a) a defective product, (b) a product or service being unavailable for any reason, or (c) a delay in delivering products or services due to the performance, or lack of performance, of any vendor, carrier or manufacturer. In no event shall TonerPirate.com be liable for any special, indirect, punitive, incidental or consequential damages, even if advised of the possibility of such damages.
- Privacy and emailTonerPirate.com respects your privacy. We do not sell or rent customer information. We share it only with the companies that help us process and deliver your order, such as payment processors, shipping carriers and suppliers that ship directly to you. We may occasionally email you announcements and promotional offers; you can unsubscribe at any time from your account profile or through the unsubscribe link in any of our emails.
- Trademarks and contentBrand names, product names and logos shown on this website are trademarks of their respective owners. They are used only to identify the products we sell and the printers our cartridges fit; TonerPirate.com is not affiliated with or endorsed by these manufacturers. All other content on this website, including text, images and design, is the property of TonerPirate.com and may not be reproduced without our permission.
- Refusal of serviceTonerPirate.com reserves the right to refuse service and products to anyone.
- Changes to these termsTonerPirate.com reserves the right to change the terms and conditions of a sale at any time.
